If you are not completely satisfied with your product, simply return the product(s) in its original unbroken packaging within 14 days of receipt for the items to be exchanged. Please be advised refunds are not available. The item to be exchanged with must be the equal or less than the original item.
We want all our customers to receive high quality products, and thus we offer our exchange service on all products. If there is something wrong with the product you have received including problems with sizes (too small or too large), and you are not 100% satisfied or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service and we gladly exchange it with another product or size.
Send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
When we receive the product, we will exchange it with the product you would like.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a exchange.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via Australian POST from our warehouse in Sydney. Your order will be sent within 3 working days after it has been placed.
The normal delivery time from the package has left our warehouse is:
- 3 – 5 working days to the Australia and New Zealand
- 3 – 18 working days for all International orders
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.
The freight charge depends on your delivery address.
We ship all over the world, and the shipping charge depends on your delivery address and your purchase amount.
If you have not received your items 2 days after the maximum time, please contact our customer service team and we will be more than happy to sort any issues and check the status of your items.
Please note that these are standard Australian POST charges, and are subject to change.